Privacy Policy

Last Updated: September, 2024

At Repairparts.ch, we value transparency regarding the handling of personal data. This privacy policy explains what personal data we collect, for what purposes, and to whom we disclose it. To ensure high transparency, this policy is regularly reviewed and updated.

1. Services We Use

• Google Ads
• Google Ads Conversion Tracking
• Google Analytics
• Google Analytics Enhanced eCommerce
• Google Tag Manager
• Google Customer Reviews
• Google My Business
• WhatsApp Business Chat
• Google Fonts API
• Google Pay
• Google Maps

2. Contact Information For questions or concerns regarding the protection of your data, you can reach us anytime via email at shop@repairparts.ch. The responsible entity for data processing on this website is:

 

Repairparts.ch
Rue du Râteau 4A
2000 Neuchâtel
Switzerland

Data Protection Officer:
info@repairparts.ch
+41 21 512 19 55

3. General Principles

3.1 What Data Do We Collect and From Whom? We primarily process personal data that you provide to us or that we collect during the operation of our website. Additionally, we may receive personal data about you from third parties, which can include:

• Personal identification data (name, address, date of birth, etc.)
• Contact data (mobile number, email address, etc.)
• Financial data (e.g., account details)
• Online identifiers (e.g., cookie IDs, IP addresses)
• Location and traffic data
• Audio and visual recordings
• Special categories of data (e.g., biometric data or health information)

3.2 Under What Conditions Do We Process Your Data? We treat your data confidentially and in accordance with the purposes defined in this privacy policy. We ensure transparent and proportional processing.

If we are occasionally unable to adhere to these principles, processing may still be lawful based on legitimate grounds, such as:

• Your consent
• The performance of a contract or pre-contractual measures
• Our legitimate interests, provided they do not override your interests

3.3 How Can You Withdraw Your Consent? If you have given us consent to process your personal data for specific purposes, we will process your data within that consent unless another legal basis applies.

You can withdraw your consent at any time by sending an email to the address provided in the imprint. Previous data processing activities will not be affected.

3.4 When Can We Share Your Data with Third Parties?

a. Principle
We may need to engage third-party services or affiliated companies to process your data (so-called processors). Categories of recipients include:

• Accounting, trust, and auditing firms
• Consulting companies (legal, tax, etc.)
• IT service providers (web hosting, support, cloud services, website design, etc.)
• Payment service providers
• Providers of tracking, conversion, and advertising services

We ensure that these third parties and our affiliated companies comply with data protection requirements and treat your personal data confidentially.

In some cases, we may also be required to disclose your personal data to authorities.

b. Visiting Our Social Media Channels
Our website may include links to our social media channels, which will be apparent through corresponding icons. Clicking these icons will redirect you to our social media platforms.

The social media providers will know that you accessed their platform from our website. They may use the collected data for their own purposes. We do not have knowledge of the content of the transmitted data or how it is used by the operators.

c. Transfer Abroad
Your personal data may be transmitted to companies abroad as part of processing. These companies are required to comply with data protection regulations just as we are. Transfers can take place worldwide.

If the level of data protection does not match that of Switzerland, we will conduct a prior risk assessment and contractually ensure that the same protection as in Switzerland is guaranteed (e.g., using the new Standard Contractual Clauses from the EU Commission or other legally mandated measures). If our risk assessment is negative, we will take additional technical measures to protect your data. You can access the EU Commission’s Standard Contractual Clauses at the following link: Standard Contractual Clauses.

3.5 How Long Do We Retain Your Data? We only store personal data as long as necessary to fulfill the specific purposes for which the data was collected.

Data collected during your visit to our website will be stored for twelve months. Exceptions apply for analysis and tracking data, which may be stored longer.

Contractual data is retained for longer periods as required by legal obligations. Specifically, we must retain business communication, concluded contracts, and booking records for up to 10 years. Once we no longer need such data for service delivery, it will be locked and used only for accounting and tax purposes.

3.6 How Do We Protect Your Data? We will securely store your data and take all reasonable measures to protect it from loss, access, misuse, or alterations.

Our partners and employees who have access to your data are obliged to comply with data protection regulations. In some cases, we may need to forward your requests to affiliated companies, where your data will also be treated confidentially.

Within our website, we use SSL (Secure Socket Layer) in combination with the highest encryption level supported by your browser.

3.7 What Rights Do You Have?

a. Right to Access
You can request information about the data we hold about you at any time. We ask you to send your request along with proof of identity to shop@repairparts.ch.

You also have the right to receive your data in a common file format if we process your data automatically, and if:

• You have consented to the processing of this data; or
• You have provided data in connection with the conclusion or execution of a contract.

We may limit or refuse the request if it conflicts with our legal obligations, legitimate interests, or those of a third party.

The processing of your request is subject to a legal processing period of 30 days. However, we may extend this period due to high request volume, legal or technical reasons, or if we need additional information from you. You will be informed of any extension in a timely manner.

b. Deletion and Correction
You have the right to request the deletion or correction of your data at any time. We may refuse your request if legal provisions require us to retain the data longer or if a legal basis contradicts your request.

Please note that exercising your rights may conflict with contractual agreements and may have implications for contract execution (e.g., early contract termination or cost consequences).

c. Legal Recourse
If you are affected by the processing of personal data, you have the right to enforce your rights in court or file a complaint with the competent supervisory authority. The competent supervisory authority in Switzerland is the Federal Data Protection and Information Commissioner: Federal Data Protection Commissioner.

3.8 Changes to the Privacy Policy
We may change this privacy policy at any time. Changes will be published on https://www.repairparts.ch, and you will not be notified separately.

4. Individual Data Processing Activities

4.1 Website Provision and Logfile Creation

What information do we collect and how do we use it?
When you visit https://www.repairparts.ch/, certain data is automatically collected on our servers or the servers of our service providers for system administration, statistical purposes, backup, or tracking. This includes:

• Name of your Internet service provider
• Your IP address (if applicable)
• Version of your browser software
• Operating system of the computer accessing the URL
• Date and time of access
• The webpage from which you accessed the URL
• Search terms you used to find the URL

Why do we process this data?
These data cannot be assigned to specific individuals, and there is no merging with other data sources. Logfile storage is necessary to ensure the functionality and security of our website, which constitutes our legitimate interest.

How can you prevent data collection?
Data is stored only as long as necessary to achieve the purpose of collection. Accordingly, data will be deleted at the end of each session. Logfile storage is essential for the operation of the website, and therefore you cannot object to this.

4.3 Google Ads

We use Google Ads, an online advertising service from Google LLC, to display advertisements in Google search results and across the Google advertising network.

4.4 Google Ads Conversion Tracking

We use Google Ads Conversion Tracking to analyze the effectiveness of our advertising campaigns. When you click on an ad, a conversion tracking cookie is placed on your device, which does not store personal data and is used to identify visits to specific pages.

4.7 Google Analytics

We use Google Analytics, a web analytics service from Google LLC, which utilizes cookies to analyze how visitors use our website. Data generated by the cookie is typically transferred to and stored on a server in the USA.

4.8 Google Analytics Enhanced eCommerce

This feature enables detailed analysis of user purchasing behavior and the effectiveness of our marketing strategies.

4.9 Google Tag Manager

We use Google Tag Manager to manage website tags. This service itself does not process personal data, but it allows other tags that may collect data.

4.10 Google Customer Reviews

This service allows customers to provide feedback on their shopping experiences, which helps us improve our service quality.

4.11 Google My Business

We use Google My Business to manage our presence on Google and interact with customers.

4.12 WhatsApp Business Chat

You can contact us directly via WhatsApp Business Chat, where your phone number and message content will be processed.

4.13 Google Fonts API

We utilize the Google Fonts API to incorporate fonts into our website, which may transmit data such as your IP address to Google servers.

4.14 Google Pay

We offer Google Pay as a payment option, which may transmit transaction data to Google for processing.

4.15 Google Maps

We use Google Maps to embed interactive maps on our site, which may involve data transmission to Google.

4.18 Microsoft 365

We use Microsoft 365 for various office and communication tasks, and your interactions are processed and stored via this service.